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Important Notice

While German Dental Clinic strives to provide accurate product and pricing information, pricing or typographical errors may occur during website upgrades, emails & maintenance. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, German Dental Clinic shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, German Dental Clinic may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.


Set out below are some of the terms on which German Dental Clinic provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.


Refund Policy

German Dental Clinic do not offer refunds for treatment received or products used, however if you change your mind within 14 days of purchase if no sessions have been redeemed you are entitled to a refund. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical report from your doctor. If you have used any sessions then this will be deducted from your refund value as a pay as you go cost. I understand that German Dental Clinic cannot be held responsible for any unknown side effects which may occur as a result of having laser treatments.

If you wish to amend your package or request a refund German Dental Clinic can help to assist within the first 14 days of purchase.


Clinic Transfer Policy

Please note we cannot transfer treatments from clinic to clinic due to treatment records and clients must continue and finish their course at the chosen/paid clinic.

If you wish to transfer, it must be a new treatment or course.



We aim to provide the best possible service and care to you when delivering a consultation or treatment. In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or designated deputy as soon as possible.We aim to respond in the next 24-48 hours.


COVID update on refunds

Any refund requests will need to be notified to the clinic within the first 14 days of purchasing.

Due to the pandemic over the last year DR are not able to refund for anyone who is relocating. We are able to transfer your remaining package to a friend or family member.

We are not able to issue any refund for finance taken from Omniport. (Unless within the cooling off period of 14 days).

Refunds are only able to be issued on the basis of a medical condition with a doctor’s document provided – we do not class pregnancy as a medical condition.

We will only be able to issue a refund on long term medical conditions, as all our packages do not have an expiry date so you are able to use this at any time in the future.

Please contact your assigned clinic for a refund request – your refund will be acknowledged within 72 hours and will only be issued once we have receipt of the Medical document once this has been confirmed by a member of our team.

German Dental Clinic will do our utmost to assist and help you within your journey going forward.


Cancellation Policy

A session will be redeemed or a charge will be applicable for clients who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:

  • If you give at least 48 hours’ notice of cancellation no penalty will be incurred.
  • If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session.

Medical and Physical Conditions

Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, are you are pregnant, or have a history of skin pigmentation.


Payment Policy

Correct payment must be received before treatments start at each booked appointment. This is generally in full or can be via our finance option. If you refuse to pay in advance, we have the right to refuse to treat you. Instalments must be paid at correct intervals as agreed by the clinic. If undertaking our finance option, a deposit of 20% must be taken prior to commencement of treatment.



While we will make every effort to meet your request, we cannot guarantee a specific practitioner, or a practitioner of a specific gender. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.


Liability Policy

German Dental Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. Your statutory will be protected.

It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, German Dental Clinic regarding the care of a treated area.


Compliant Policy

We aim to provide the best possible service and care to you when delivering a consultation or treatment.
In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.